Upon receipt and clearance of your payment, items are packaged in a heavy and hard cardboard tube or hard cardboard package.
Items are usually shipped within 2-3 days after payment has cleared, except canvas prints (3-5 days) or custom paintings (approx 15-20 days).
Please note that you will receive a tracking number on your package for all orders. A different shipping method could be agreed.
Please note that I am not responsible for any damages or loss incurred during shipping, but in case you have a problem, please contact me immediately by email, we’ll find a solution!
I will replace small orders if you provide proof (pictures) of the damage or loss.
If your Paypal address is different from your current address, please make a note in the Notes to Seller section of your order, which address is the one to use.
RETURN & EXCHANAGES
I can only issue refunds and/or exchanges on defective items or if an error has been made on my part. Please contact me immediately if there is a problem with your order and I will make it right. If you are unhappy with your order please contact me.
LOST OR DAMAGED MAIL
Resolutions for lost or damaged mail will be addressed on a case by case basis. Please be assured I will do everything possible to resolve the issue!
No refunds will be made in case of custom orders.